Things You Need to Know
In today’s market, we believe that honesty is the best policy. That’s why we designed such a fair and transparent store policy for our customers. Read the following sections to find out more about how we exchange products, and information on our shipping services.
Please don’t hesitate to contact us if you have any questions!
Our Shipping Policy
We use Parcel2Go to search for the best service and price possible to ensure that you, our valued customers receive the best service.
Above all, we want your purchases to arrive intact, on time, and at a reasonable cost.
Our standard delivery option will be sent using either Royal Mail, or MyHermes. Both of these options are trackable, and deliver within 2-4 working days from the day of postage. We post out parcels the next working day after the order is received, so this needs to be taken into consideration when ordering.
*Free standard delivery on orders over £25 up to 2kg
Premium delivery options will be made available if you require faster arrival of your order. Please consider which option and price is most acceptable to you.
Your order is as valuable to us as it is to you, and we want you to be 100% happy with the service you receive.
European parcel delivery is offered only via UPS. This is because Soaps, fragrances, and essential oils are prohibited items with many other carriers. The cost is £23 for a parcel up to 9.5kg. We cannot offer free delivery on European orders.
Returns and Refunds
The Small Print
If for any reason you are unhappy with your purchase, you should contact us immediately by email using the link above. Please add as much information as possible (including a photo if necessary) to assist us in determining the best course of action.
Returns will only be accepted within 14 days of the purchase date, and if the item is unopened, and in its original packaging.
You will need to arrange the postage of the item back to us, and if agreed, a full refund of the items cost will be issued.
Do not post anything back to us until you have contacted us first, as stated above!